Applied Business Solutions
Careers
Join the best BPO team!
Acting and communicating with respect for the individual,
Have you really thought about what it means to be respectful? If saying “please” and “thank you” comes easily to you, you may have thought your efforts of respect are right where they should be. However, it is important to expand your appreciation for what it really means to be respectful.
Providing exceptional service
Be friendly. The most important rule in providing excellent customer service is to be friendly. Try to greet customers with a smile and always be courteous and respectful. Be proactive by paying attention to the customer’s needs and offering help or recommendations before they ask.
Being highly accountable
It’s a common story. You end a strategic meeting. There are several initiatives on which everyone agrees are important to complete by the end of the quarter.
What we do for you
Contact center agents
Contact center agents are customer service or sales professionals that handle phone calls, emails, live chat messages, SMS texts, and support tickets for companies. The nature of the calls and messages they handle can vary from simple bill payments and order inquiries to complex support questions and complaints.
Contact Center Team Leader
Call center team leaders oversee workers who respond to customer inquiries. They work at facilities that receive incoming phone calls and/or electronic messages from people who have concerns about a company’s goods or services.
Workforce Management (WFM)
Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis.
Quality Management Team
Monitoring Interactions, preparing scorecard, recommending agent training, recommending corrective actions
Management Information Systems (MIS) Team
Responsible for preparing dashboards, prepare reports, daily, monthly and yearly performance report, call volume report, etc
Contact Center Manager
Contact center management is the way in which organizations manage the daily operations of the contact center workforce, across multiple touchpoints and channels, in order to accommodate omnichannel customer journeys.
About Us
As a main business measure re-appropriating supplier of client the executives arrangements, we are focused on conveying exceptional client involvement in each association. Our organization accepts that client experience is vital to setting up enduring an incentive for both business and their clients. We do this by making incorporated stages, which incorporate numerous client channels and cycle uphold. These stages empower us to reliably fabricate and convey heavenly assistance across channels and areas over the globe. Regardless of whether the organization needs a completely incorporated client care or clinical record that can be packaged with clinical charging and coding administrations, Magellan gives associations the correct instruments, best practices and the most gifted individuals to help them consistently.
Get In Touch
Get In Touch
Address
1234 Divi St. #1000
San Francisco, CA 94220
Phone
(255) 352-6258